FAQ
Q: Are Lumivelle products safe for sensitive skin?
A: Yes — all products were formulated with gentle, clinically curated ingredients and personally tested by our Medical Doctor co-founder. We always recommend a patch test before full application. Apply a small amount to your inner wrist and wait 24 hours before using on your face.
Q: Can I use Radiant C Serum and Restor Age Serum together?
A: Yes — but on different schedules. Use Radiant C Serum every morning and Restor Age Serum every evening. This gives you antioxidant protection during the day and active repair at night.
Q: What sunscreen should I use with Lumivelle products?
A: We recommend a mineral sunscreen containing zinc oxide or titanium dioxide. Avoid sunscreens with Avobenzone or Homosalate when layering with our serums for best compatibility.
Q: Is the color change in Restor Age Serum normal?
A: Yes — completely normal. Natural ingredients oxidize slightly when exposed to light and air. This does not affect efficacy or safety in any way.
Q: Are your products vegan and cruelty-free?
A: Yes — all Lumivelle products are 100% vegan and never tested on animals.
Q: Where are Lumivelle products manufactured?
A: All products are manufactured in the United States under GMP certified, FDA compliant facilities.
Q: How long until I see results?
A: Skin renews on a 28-day cycle. Most customers notice improved texture and hydration within 2 weeks. Visible reduction in fine lines and dark circles typically appears after 4-6 weeks of consistent use.
Q: Can I use Hydra Shield Moisturizer under makeup?
A: Yes — its lightweight formula absorbs quickly and creates an ideal base for makeup application. Wait 2 minutes after applying before putting on foundation.
Q: Do you offer local pickup in Orlando?
A: Yes! We offer free local pickup for customers in the Orlando and Sanford, Florida area. Select "Local Pickup" at checkout and we will contact you to coordinate.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Contact us at hello@lumivelleskin.com and we will take care of you right away.
Q: Who is Dr. Silvia Casanova?
A: Dr. Silvia is a Medical Doctor with years of clinical experience and co-founder of Lumivelle. She personally tests and approves every product in our lineup before it reaches our customers. Her clinical expertise is the foundation of everything we do.
Q: How should I store my Lumivelle products?
A: Store all products in a cool, dry place away from direct sunlight. Avoid extreme temperatures to preserve the integrity of the active ingredients.